Greeting of the Director
Dear Postgraduate Candidates,
I welcome you to the website of the Master’s Program “Business Administration – Total Quality with an International Orientation (MBA TQM International)” of the Department of Business Administration at the University of Piraeus.
The modern business environment is characterized by constant and extremely rapid change. Technological advancement, digital transformation, the internationalization of markets, the growing complexity of business processes, and ever-higher demands create new challenges for the management of businesses and organizations. In this environment, competitiveness depends not only on financial effectiveness, but also on an organization’s ability to create value, adapt, innovate, and systematically improve its performance.
Total Quality Management (TQM) is an integrated management approach that responds precisely to this need. Quality is not treated as an isolated function or a control process, but as a fundamental dimension of management and overall organizational performance. Continuous improvement, customer focus, effective process management, the use of data in decision-making, the involvement of people, and business excellence together form a unified framework of managerial thinking and practice.
Within this philosophy sits the MBA TQM International, the only MBA Program in Greece specializing in Total Quality Management. Its distinctive identity arises from combining comprehensive education in business administration with a systematic, in-depth approach to the principles, methodologies, and modern tools of quality and business excellence.
Since its founding in 1994, the Program has followed a long and continuous path in postgraduate education in management and quality. This path rests on the constant renewal of academic content, the monitoring of international developments, and the connection of theoretical knowledge with the real needs of businesses and organizations.
The Program’s educational philosophy aims to develop executives with a holistic understanding of management, analytical and strategic thinking, and the ability to make use of modern managerial tools. The goal is not only to acquire specialized knowledge, but to develop participants’ ability to analyze complex problems, evaluate alternative solutions, and turn knowledge into effective managerial decisions and practices.
In this direction, the Program’s connection with the business environment is of particular importance. The academic approach is combined with the practical dimension of management, allowing students to engage with real business challenges and to understand how the principles of quality and business excellence can be translated into measurable organizational improvement and sustainable business performance.
At the same time, the Program’s international orientation strengthens its outward-looking character and broadens the context in which contemporary developments in management are approached. Its links with international practices and bodies in the field of quality and business excellence give students the opportunity to examine management beyond the boundaries of a single market and to understand the international dimensions of competitiveness.
The Program’s long-standing relationship with the European Foundation for Quality Management (EFQM) is also an important element of its identity, reflecting its steady orientation toward the modern principles of business excellence, organizational effectiveness, and continuous improvement.
The MBA TQM International is addressed both to professionals with work experience and to graduates seeking to acquire a strong and comprehensive grounding in business administration, alongside specialization in Total Quality Management. The option of full-time or part-time study allows the Program to be adapted to participants’ differing academic and professional paths.
At a time when quality, innovation, efficiency, the use of data, and the ability to adapt continuously are decisive factors for success, the combined approach of Business Administration and Total Quality takes on particular strategic importance.
The MBA TQM International of the University of Piraeus, as the only MBA in Greece specializing in Total Quality Management, offers a comprehensive framework for knowledge and the development of managerial skills, oriented toward the modern requirements of businesses and organizations.
We invite you to get to know the Program, its philosophy, its academic content, and the opportunities it offers, and to consider how it can be a meaningful step in your academic, professional, and managerial development.
Brief Presentation of the Master`s Program
The master’s Program in Business Administration – Total Quality Management with an International Orientation (MBA TQM International) completes the Academic Year 2022-2023, 29 years of operation, being not only one of the first two established Master’s Programs at the University of Piraeus, but also one of the first Master’s Programs in Greece, regardless of University discipline.
Since its foundation (1994), it has been a member of EFQM (EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT) and maintains a subscription to ASQ (American Society for Quality), receiving among the first worldwide new standards and frameworks of Total Quality Management, which are immediately integrated into the teaching of PMS courses.
Communication channels are as well maintained with the ISO (International Standards Organization), and the approximately 20 new editions of international standards per year (both in terms of quality and business management) are also integrated into the master’s curriculum, constantly updating the knowledge that our students receive, maintaining, in this way, the international competitiveness of the PMS at a top level.
The Program started in the Academic Year 1994-95, in the context of a pioneering Network of 11 European Universities, as a European Master in Total Quality (one of the first in the World). Since then, it has evolved into the current program, “Business Administration – Total Quality with an International Orientation” (MBA TQM International).
The Master’s Program is a full MBA, specializing in Total Quality Management.
Total Quality is a modern Management Philosophy and an Integrated Management approach.
Primary purpose of the TQM Program is to be inextricably linked with the Customer Satisfaction and respond to their Expectations, as well as of all other stakeholders, who are involved to the achievement of long-term goals or the results of the operation of Businesses, Organizations or Institutions (Profit or Non-Profit), such as shareholders, employees, suppliers, citizens or members of society.
The implementation of Total Quality is achieved, inter alia, through:
- The mobilization and universal participation of Human and Material Resources.
- The primary emphasis on Defining – Designing, Redesigning, Measuring, Analyzing, Improving and Controlling Business and Administrative Processes.
- The use of Best Practices, Methods, and Techniques, such as Statistical Quality Control, Six Sigma, Lean Production, SERVQUAL, etc., many of which were developed by pioneering Companies in the USA, Europe, and Japan.
- The Adoption of Business Excellence Models, such as the EFQM model, the Malcolm Baldrige model, etc.
- As a rule, the Foundation, Documentation and Evaluation, based on the Collection and Processing of Quantitative and Qualitative Data, Business Analytics and Metrics (Business Analytics and Business Metrics) and Knowledge Management Systems.
Finally, Total Quality adopts, extends and creates synergies with the best established approaches and practices of Business Administration and Management.
The program is addressed to graduates of all scientific fields, as it can be seen in the profile of our students – graduates. 
The postgraduate program offers the possibility of “transition” from the subject of the first degree, to the subjects of business administration and quality management or to a combination of management-quality management, in companies with a field of application relevant to the first degree of our postgraduate students.
The duration of the full-time program is three (3) semesters and of the part-time program is five (5) semesters (for our working students).
The courses taught are grouped into Business Administration (MBA) courses and Total Quality Management (TQM) courses on our Program website.
As part of the program, multi-day information activities for our students are carried out by company executives, such as the Quality Days , as well as educational trips – visits to companies, in Greece and abroad.
Our graduates are extremely satisfied with their studies in the Program, as can be seen from their branded comments recorded on the Alumni Opinion Website .
Graduates of the Program have very successful careers in all types of companies (of all sectors), in the largest Greek Companies and in leading international companies (Amazon, IBM, Unilever South East Europe, PwC London, Burton Biscuits, Unicore Fuel BV, etc.), as business executives with a subject related to the MBA part of their studies (Financial Managers, HR Managers, etc.), as well as with a subject related to the specialization in Total Quality Management (Quality Management Department Managers, executives of Certification Bodies, etc.).
A summary of the companies and organizations where our graduates work or have worked is shown in the Career Section of the Study Guide.
Structure & Duration
The duration for the full-time study program is three (3) semesters, and for the part-time study program is five (5) semesters.
The duration of each lesson is 6 months.
Tuition Fees
For their participation in the PMS, postgraduate students who do not fall under article 35 of Law 4485/17 pay tuition fees amounting to €7,800, for all studies in the Master’s Program.
Full-time students pay a tuition fee of €2,600 per semester.
Part-time students pay a tuition fee of €1,300 per semester for the first four (4) semesters and €2,600 for the last (5th) semester.
The tuition fee is paid at the beginning of each semester.
Why choose MBA TQM Intl
- A full MBA
- It provides one of the most recognized Master’s Degrees (in Business Administration, or Masters in Business Administration – MBA)
- Specializing in Total Quality Management
- With a unique subject and program in Greece
- It is one of the first two established Master’s Programs (1994) at the University of Piraeus
- It is a master’s degree Program that provides you the possibility of ‘switching’ from the subject of your first degree, to the subject of business administration, specialized in quality management
- The international dimension of the Program (the quality standards taught are of an international nature) contributes both to the access of the produced products and services to international markets, and to employment opportunities)
- Our graduates work in the largest Greek Companies and leading international companies (Amazon, IBM, Unilever South East Europe, PwC London, Burton Biscuits, Unicore Fuel BV, etc.)
- The careers of our graduates are focused on both Business Administration (Financial Managers, HR Managers, etc.) and Business Administration (Quality Management Department Manager, Executives of certification bodies, etc.)
Target Audience
The postgraduate program is open to holders of a first cycle degree from a higher education in Greece (A.E.I.-T.E.I.) or similar institutions abroad, in accordance with the provisions of article 34 of Law 4485/2017. 4485/2017.
The program is aimed at graduates:
- Of all scientific fields, as can be seen in the profile of our students – graduates.
- Which aim to combine theory and practical application of management and quality management.
- Who want to pursue postgraduate studies in business administration, and/or quality management.
- Who want to make the scientific ‘transition’ from the academic subject of their first degree, to the academic subjects of business administration and quality management, or to the combination of administration – quality management in companies with a scope related to their first degree.
- With vision and high goals, with down-to-earth, simple, logical, and applied thinking, who want to learn how to innovate, redesign and manage complex and multifaceted business everyday life.
Diploma
The Master’s program awards a Master’s Degree in Business Administration – Total Quality International (Master in Business Administration – Total Quality International).
